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Shipping and Handling

Customer Service

Some items cannot be shipped via UPS, due to size, weight and hazardous materials restrictions. Some items may also have additional hazardous-materials charges or oversize charges. Shipping and handling rates are subject to change without notice.

We strive to ensure shipping charges are as accurate as possible, but in some cases these charges may be calculated incorrectly on our website. In these cases, we will contact you with an accurate shipping quote before we ship your order.

Most pharmaceuticals will ship at a flat rate of $10 (contiguous United States only), regardless of the number of items purchased. We will determine the best method for shipment. During checkout you will see a separate shipping charge for pharmaceuticals. When purchasing $200 or more in pharmaceuticals, these items will ship for free (contiguous United States only). Outside of the contiguous United States, you will be contacted with an accurate shipping estimate.

We ship vaccines the same way your veterinarian receives them. We pack cold ship items (pharmaceuticals and boar semen extenders) with frozen cool packs to maintain their effectiveness. It's normal for your cool packs to be melted when you receive your order. Cold ship items are shipped Monday, Tuesday and Wednesday.

When choosing 2nd Day Air or 3-Day Select, please keep in mind only business days are counted. For example, if you place an order on Thursday evening and choose 2nd Day Air, we will ship the order on Friday and it will be delivered on Tuesday. Saturday delivery is available with Next Day Air in some areas. If you would like Saturday delivery, please leave us a note with your order and we will contact you concerning availability in your area.

Unless noted on the order, if there are any backorders, your order will ship when everything is in stock. We can ship the backorder separately, but there will be two separate shipping charges. If you select 2nd Day Air or 3-Day Select and have a backorder, your order will ship by that method when all items are in stock unless noted on the order.