Return Policy

Need To Place A Return?

Returns With A Receipt Within 90 Days of Purchase

Stocked Inventory

• The refunded product must be in new, salable condition to be eligible for a full refund.
• If products are damaged in transit or opened products are found to be defective, they will be replaced or refunded with QC Supply Credit.
• Unopened products can be returned as per the standard return policy.
• In-store returns will require a valid receipt with a purchase date within the previous 90 days.
• Returns on stocked items are subject to a 15% restocking fee at QC Supply's discretion.
• Purchases online or through our toll-free number will require an RMA issued within 90 days of purchase. RMA's will remain valid for 30 days after issue.
• Contact 1-888-433-5275 or send an email to [email protected] to obtain your authorization number.
• If the product is received by QC Supply after this 30 day period, a new RMA will need to be requested by the customer provided that the merchandise remains within the 90-day purchase window.
• Refunds will be issued in the same manner as the original purchase with the exception of personal checks; which will be refunded utilizing QC Supply credit.
• Returned merchandise received from a customer in a non-salable condition will be returned at the customer's expense if requested, with no credit issued.
• Non-salable returns will be disposed of by QC Supply after 30 days.

Non-Stock or Special Order Inventory

• Nonstock and special-order products are allowed at QC Supply's discretion.

Returns After 90 Days of Purchase

Consumer Returns

• No returns will be accepted after 90 days.

Business Returns

• Returns after 90 days of purchase will be accepted at the discretion of QC Supply and be eligible for an account credit if the product meets the following criteria:
• The product must be returned in clean original packaging and in salable condition.
• The product has been stored in a clean indoor environment without any potential exposure to either organic or inorganic contamination.

Gasoline, Diesel, Natural Gas, or Propane Powered Items

• A gas-powered item may be returned within 30 days in the original packaging if it has not been used or filled with gas.
• Products found to be defective upon initial use will be replaced at no charge to the customer.
• Items not meeting these criteria will need to be taken by the customer to a factory-authorized service center.
• Unless under warranty, repairs will be at the customer's expense.

Shipping and Handling Fees

• Shipping and handling fees are non-refundable.

Non-Returnable Items

• If opened, we cannot accept returns of chemical or aerosol products, including but not limited to:
• Paint
• Herbicides
• Pesticides
• Solvents
• Pharmaceutical items requiring a prescription cannot be returned.
• Cold ship pharmaceutical items cannot be returned.
• Gift cards and eGift cards cannot be returned.
• Dryshod boots are shipped directly from the manufacturer and cannot be returned.

Clearance Items

• One-of-a-kind, closeout, clearance, or scratch-and-dent items are non-refundable.

If the item you received was not the correct item due to a clerical error on the part of QC Supply or one of our vendors, or if the item arrived in a damaged or defective condition, please contact us at 1-888-433-5275 or send an email to [email protected] to obtain your authorization number.

Effective as of 12/20/2021