Shipping Questions
Q&A
Q: What is your return policy?
A:
A return authorization number is required when returning an item. All items must be returned within 90 days from the date of purchase and returned in clean, salable condition. Please call us at 1 (888) 433-5275 or send an email to [email protected] to obtain your return authorization number.
Q: How will my order ship?
A: Your order will ship via the method chosen at checkout, most likely FedEx or USPS. For free shipping promotions, the item(s) will be shipped via cheapest way. In cases of an extra heavy or bulky order, we will ship via motor freight. Sometimes we do not have a product in stock and will need to drop ship it to you directly from our vendor. Shipping services available include ground, second-day air, and next day air.
We ship pharmaceuticals and vaccines the same way your veterinarian receives them. We pack cold ship items with frozen cool packs to maintain their effectiveness and are only shipped on Monday, Tuesday, and Wednesday.
Q: How long will my order take to get to me?
A: Please see our map of expected delivery times.
Q: Can I receive my order on a Saturday?
A: Saturday delivery is available with Next-Day Air in some areas. If you would like Saturday delivery, please leave us a comment on your order and we will contact you concerning availability in your area.
Q: Can I ship to a P.O. Box?
A: FedEx and SpeeDee do not ship to P.O. Boxes. If you need to ship to a P.O. Box, please select USPS (United States Postal Service) as your shipping method (if available).
Q: How do I track my order?
A: Use the Track Order page. Enter your Order ID and email address to view the status and other information about your order.
Q: How do I contact QC Supply if I still have questions?
A: Check out our Contact Us page for many contact options.
Q: What does "Fulfilling" mean on my order?
A: When your order has the status of "Fulfilling", this simply means we have received your order and are preparing it for shipment. Once your order ships, you will be notified by email with tracking information.
Q: How to send a return?
A: Please see our Return Policy for more details or call us at 1 (888) 433-5275 for help with the return process.
Q: Do you ship internationally?
A: Yes, we are able to ship most items internationally. Please see our International Shipping page for more information on placing an international order.
Q: Do you ship to Canada?
A: Yes
Q: Can I pick up an order instead of having it shipped via motor freight?
A: Yes, pick up's can be arranged depending on what product you are ordering and what location you will be picking up at. Please give us a call at 888.433.5275
Q: do you offer free shipping? is there a dollar amount that if reached offers free shippling?
A: QC Supply offers free shipping on select items only.
Q: Can I place an order online and pick it up at a retail store?
A:
Yes, you can pick up an order in-store. Before doing so, we recommend calling our customer service department at (888) 433-5275. They will guide you through the ordering process and answer any questions you may have regarding ordering or shipping. Depending on the items in your cart, it may take longer to have your order ready due to the available inventory at your selected store.
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